Help · Your account and plan
Workspaces, people and plans
Who is in a workspace, what each plan allows, and billing.
Every form belongs to a workspace. Your account has one of its own and can be in others. The workspace page (your workspace's name in the header) shows its people, its plan and usage, and the cards for your own domain, Stripe and the Google account.
People
On Pro the owner invites people by email; the invitation lasts 14 days and must be accepted by an account with that address. Members make and edit forms and read responses; only the owner changes the plan, invites and removes people. Free is one person, Pro up to five, Business as many as you like.
Plans
| Free | Pro | Business | |
|---|---|---|---|
| Forms and responses | Unlimited | Unlimited | Unlimited |
| AI credits a month | 10 | 200 | 1,000 |
| Responses by conversation, a month | 25 | 1,000 | 5,000 |
| Emails to you about responses, a day | 100 | 1,000 | 1,000 |
| People | 1 | 5 | Unlimited |
| Files | 100 MB | 10 GB | 100 GB |
| Badge on your forms | Shown | Off | Off |
| Emails to respondents, Sheets, payments, own domain, analytics tags, version history | Yes | Yes | |
| Support answered first, pay by invoice, a signed DPA | Yes |
Responses are never counted on any plan. When a limit is reached, the builder tells you: AI starts again next month, and a response with a file attached is refused with a message when storage is full while responses without files go through.
Billing
Go Pro on the workspace page: card payment through Stripe, monthly or yearly, VAT added at checkout where it applies (a business with a VAT number in another EU country enters it and pays without VAT). Invoices, switching monthly and yearly, moving between Pro and Business (prorated) and cancelling are all on the workspace page. A cancelled plan runs to the end of what's paid for, then the workspace goes back to Free; nothing is deleted. Business can pay by invoice: get in touch.
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