Help · Your account and plan

Nell, the assistant in the app

What the Ask Nell button can do and cannot do, on the site and when you are signed in.

Ask Nell is the button in the corner of this site and of your forms list. Nell is an AI assistant that answers from the pages of this site: how to do something in the builder, what a plan includes, how payments or sharing work. Her answers cite the page they come from. When she doesn't know, she says so and hands you to a person at hello@papias.app, with the conversation so far.

When you're signed in

On the forms list, the workspace page and a form's responses or history page, Nell knows which account you are. Ask her and she can tell you:

• your plan and what's left of it this month: people, AI credits, file storage;
• your forms, their status and how many responses each has;
• your invoices, with links to each;
• whether your own domain is live and whether payments are connected.

What she never sees

Nell is never shown a response, an answer, a file or a form's questions, and she can't change anything: she points you to the page where you do it yourself. She isn't on the public form at all, so the people answering your forms never meet her. The privacy page says where the conversation goes.

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