The terms for using Papias

Last updated 26 October 2026. Plain words, and they mean what they say.

1. Who we are, and what this covers

Papias (papias.app, and formsage.yohanun.com for links made before the name changed) is run by GESTURELOOP LIMITED, company no. 792165, 44 Cluain Droichead, Sixmilebridge, Co. Clare, V95 HD62, Ireland (“we”, “us”). These terms are the agreement between us and anyone who creates an account or uses the service: people who make forms and run competitions (“organisers”), the people they invite into a workspace, and players in a competition. People who only fill in a form don’t need an account and aren’t bound by these terms; our privacy statement explains what happens to their answers.

If you use Papias for an organisation, you confirm you can agree to these terms on its behalf, and “you” means the organisation too.

2. Your account

You must be 16 or over to create an account.
Keep your password to yourself. Everything done with your account is your responsibility until you tell us it has been compromised. If you think it has, change the password and tell us.
The owner of a workspace can invite people into it; everyone in a workspace can see and change its forms and responses. Invite people you trust with that.
One account per person. You can be in several workspaces.

3. What you can do with it

Papias is for collecting answers from people who choose to give them. You can use it for any lawful purpose, and you must not use it to:

collect passwords, card numbers or bank details, or anything else you have no right to ask for;
deceive people about who you are or who the form is for, or pretend to be another organisation;
send spam, or link forms from messages people didn’t ask for;
collect information about children under 16 without the consent the law requires;
publish or collect anything unlawful, defamatory, threatening or hateful, or that infringes someone’s rights;
run a competition, raffle or game that is unlawful where you run it (see section 7);
attack, probe, overload or scrape the service, or try to get at other people’s workspaces or responses;
resell the service, or let a bot use it in your name except through the features we provide for that (webhooks and embeds).

If we find something that breaks these rules we may close the form, suspend the workspace or end the account, and in a serious case we may do it first and tell you afterwards. We’ll tell you what we found and, where we can, give you a chance to put it right.

4. Your forms and responses are yours

You own what you put in: your forms, your questions, your branding, and the answers people give you. We claim no rights over any of it. You give us permission to store it, show it to the people you send it to, send it where you tell us to (a webhook, an email address, a channel), and make backups, all only so the service works. We don’t read your responses except to fix a problem you’ve asked us to look at or to investigate misuse, and we never sell them or use them for advertising.

You’re responsible for what your forms ask and for what you do with the answers. For the answers people give you, you are the data controller and we process them on your behalf; our data processing agreement is part of these terms and sets out what that means.

AI drafting and “Change with AI” send your description of the form and the form’s questions (never its responses) to an AI model to draft or change the form. What comes back is yours to keep, change or discard, and you’re responsible for checking it before you use it.

If you set a form to be answered as a conversation, what people type in it goes to that AI model so it can understand their answers; they are told so, with a link to the ordinary form. Don’t use it for health or other special category data unless your own legal basis allows it.

5. Plans, prices and paying

Free is free, for as long as you like: as many forms and responses as you need within fair use, one person in the workspace, 10 AI credits a month, 100 MB of uploaded files, and a small “Made with Papias” badge on your forms. Fair use means use that a person or organisation might reasonably make of a form tool; if a workspace’s use is far beyond that, or is automated to the point that it costs us real money, we’ll talk to you before doing anything about it.
Pro and Business are paid monthly or yearly at the prices on the pricing page when you subscribe, before VAT. VAT is added where it applies. Each plan’s monthly AI credits and daily and monthly email limits are on the pricing and help pages.
Payment is by card through Stripe; your card details never reach us. A subscription renews until you cancel. You can cancel at any time from your workspace page: the plan runs to the end of the period you’ve paid for, then the workspace goes back to Free. Nothing is deleted when a plan ends, but anything over Free’s limits (extra people, files beyond 100 MB, the badge) applies again.
Changing between Pro and Business, or between monthly and yearly, is prorated on the next invoice.
If a payment fails, Stripe retries it and we email you. If it keeps failing, the subscription ends and the workspace goes back to Free.
We don’t give refunds for time you didn’t use, except where the law requires it. If you are a consumer in the EU, you have the right to withdraw within 14 days of subscribing; by subscribing you ask us to start the plan at once, so a refund within those 14 days is reduced in proportion to the time used.
We may change prices with at least 30 days’ notice by email. A change applies from your next renewal after the notice, and you can cancel before then.
Business customers may pay by invoice on terms agreed in writing.

6. The badge, and what we may say

Forms on the Free plan carry a small “Made with Papias” badge. Paid plans don’t. We won’t name you as a customer, or use your logo, without your permission.

7. Competitions

Papias includes tools for running a “last man standing” style competition: sign-up, picks, results and a list to help an organiser see who has paid. The competition is the organiser’s, not ours: the organiser sets the rules and the entry fee, collects any money themselves (we never handle it), decides the prizes, and is responsible for the competition being lawful where it runs, including any licence or permit it needs and any tax on prizes. Results are worked out from a public football data feed and confirmed by the organiser; a dispute about a result, a pick or a payment is between the player and the organiser, and the pick log is there to help settle it.

A form may take a payment through Stripe. The money goes to the organiser’s own Stripe account under Stripe’s terms; the organiser is the seller, sets the amount, handles refunds from their Stripe dashboard and is responsible for any tax on it. We take no part of the payment and never hold the money.

8. Keeping the service up, and changes to it

We aim to keep Papias available all the time, and we take a backup every night, but we don’t promise that it will never be down or never lose anything. Download your responses when they matter: Excel and CSV are a click away. We may change or remove features; if a change takes something away that you pay for, we’ll give you at least 30 days’ notice. If we ever close the service, we’ll give you at least 90 days’ notice and a way to take your forms and responses with you.

9. Ending the account

You can delete your forms at any time; deleting a form deletes its responses and files. To close an account or a workspace, ask us, and we’ll delete it within 30 days. Deleted information lingers in backups for up to 12 months and is never restored to the live service except to recover from a failure of the service itself. We may close an account that breaks section 3, or one that has been empty and unused for two years after emailing you first.

10. What we are responsible for

We’ll provide the service with reasonable skill and care. Beyond that, to the extent the law allows:

the service is provided as it is, and we don’t promise that it will fit a particular purpose, be free of mistakes, or that an AI draft will be right;
we aren’t liable for loss of profit, business or data, or for indirect or consequential loss;
our total liability to you in any 12 months is limited to the amount you paid us in those 12 months, or €100 if that is more.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law says can’t be limited. If you are a consumer, nothing here takes away rights you have under the law of the country you live in.

You agree to cover us for claims that arise from your forms, your competition or your breach of these terms, for example a claim by someone whose information you collected without the right to.

11. Changes to these terms

We may change these terms. For a change that matters we’ll email account holders at least 14 days before it takes effect; for a correction or clarification we’ll just update the page and the date at the top. If you keep using the service after a change takes effect, you accept it; if you don’t accept it, close your account before then.

12. The legal bits

These terms are governed by the law of Ireland, and the Irish courts have jurisdiction, except that a consumer in another EU country can also rely on the mandatory consumer law, and the courts, of that country. If any part of these terms turns out to be unenforceable, the rest still applies. These terms, the privacy statement and the data processing agreement are the whole agreement between us about the service.

Questions: contact us, email hello@papias.app, or write to the address above.